ROSEMARIE A. LARIMER

820 N ECCLES AVE OGDEN, UT 84404

801-686-2231

rosemarielarimer@yahoo.com

 

CARREER OBJECTIVE: SEEKING AN EMPLOYMENT TO PROVIDE SUPERIOR CUSTOMER SERVICE IN ANY CAPACITY AND PURSUE MY CLERICAL EXPERIENCES. MY WORK EARNED SEVERAL COMMENDATIONS FOR EXCELLENT CUSTOMER SERVICE, SALES AND PRODUCTION.

 

HIGHEST EDUCATIONAL ATTAINMENT:

 

BS MATHEMATICS Major in PURE MATHEMATICS

PANGASINAN STATE UNIVERSITY PHILS

JUNE 1999-OCT 2003

 

WORK RELATED EXPERIENCES:

§ PROPERTY & CASUALTY INSURANCE SALES AGENT

ANSWER FINANCIAL

AUG 2014-PRESENT

 

·  CUSTOMER SERVICE REP & SALES AGENT

TELEPERFORMANCE USA

WESTERN UNION PROJECT

SEPT 2011- AUG 2014

Ø      JOB DESCRIPTION

ü      Provide excellent customer service.

ü      Responsible for all customer inquiries and questions.

ü      Work with customers’ confidential information.

ü      Help customers resolve issues on first call.

ü      Enter customer’s data in the system with accuracy.

ü      Appropriately and professionally respond to upset customers.

ü      Persuade customers to enroll on a Bi-weekly, weekly, semi-monthly or monthly payment plan.

ü      Explain the details & benefits of joining Equity Accelerator Program.

ü      Resolve accounts with problem, pending status or need research to further accommodate customers mortgage account

ü      Work with banks and mortgage companies to help customers obtain loan information.

 

·  ACCOUNT OFFICER (FULL TIME)

GULF BANK (Rural Bank of Lingayen, INC)

OCT 2006-MARCH 2011

Ø      JOB DESCRIPTION

ü      Conduct personal interview for loan applicants.

ü      Process loan application. Cash flow analysis.

ü      Conduct group meeting. Updating customers on banks products and services.

ü      Make sure of 100% repayments or collection.

ü      Conducts business investigation and credit investigation.

ü      Attends regular meeting and coaching by superiors.

 

·  UNDERWRITER/ BENEFIT CONSULTANT(PART TIME)

PHILAM LIFE (PHILIPPINE-AMERICAN LIFE) INSURANCE

2009-2011

 

·  LDS MISSIONARY (FULL TIME)

THE CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS

NOV 2004- JUNE 2006

Ø                                               JOB DESCRIPTION

ü                      Invite others to come unto Christ by helping them receive the restored gospel and helping them to have faith in Christ, receive the ordinance of baptism by immersion and have the gift of the Holy Ghost.

 

•                                                                       PRODUCTION OPERATOR (FULL TIME)

              HITACHI GLOBAL STORAGE TECH, PHILIPPINES

             APRIL 2003- NOV 2004

Ø                                               JOB DESCRIPTION

ü                      Produce quality hard disk drives (HDD)

ü                      Attention to details, good eye coordination.

ü                      Making sure codes are correct before over coating with Silicon & Carbon.

ü                      Standard nanometer thickness to avoid corrosion.

ü                      HDDs are very sensitive, job is in a cleanroom setting.

ü                      Operates machine calibration and data entry

ü                      Make run production smoothly

ü                      Communicate and cooperate with the team.

ü                      5S implementation.

ü                      Reports to line leader if machine is not good for production.

 

•                                                                       INVENTORY CLERK (PART TIME)

AVON COSMETICS

              APRIL 2001-2003

•                                                                       MATH TUTOR COLLEGE ALGEBRA & CALCULUS(PART TIME JOB DURING COLLEGE)

2000-2003

•                                                                       CONDUCTING STATISTISCAL SURVEY, ANALYSIS & RESULT(PART TIME JOB DURING COLLEGE)

 

 

SKILLS AND QUALIFICATION

 

ü                                                                       Customer service, relations and retention; conflict de-escalation and resolution

ü                                                                       Supervisory and employee relation skills

ü                                                                       Quality monitoring and assurance

ü                                                                       Monitoring call flow and routing; recording employee statistics and timekeeping

ü                                                                       Various sales techniques for contacting and persuading

ü                                                                       Familiar with MS Windows, word processing, other basic computer skills

ü                                                                       Basic accounting, bookkeeping and cash handling

ü                                                                       Responsible, honest, self-motivating with low supervision

ü                                                                       Smart, easy to train and learn fast

TRAINING AND HANDS ON:

 

•                                                                       STATISTICAL  PACKAGE FOR SOCIAL SCIENCES ( SPSS )
•                                                                       CASH FLOW & LENDING ANALYSIS
•                                                                       DODD- FRANK ACT REGULATION
•                                                                       CALIBRATION  & MACHINE OPERATION

 

AWARDS & RECOGNITION:

 

•                                                                       GRADUATED VALEDICTORIAN IN ELEMENTARY
•                                                                       NO. 11 IN HIGH SCHOOL
•                                                                       PERFECT ATTENDANCE AT WORK
•                                                                       BEST MODE FEBRUARY & APRIL 2014 at TELEPERFORMANCE

 

PERSONAL REFERENCES:

 

DAVID BASSETT

ü                                                                       SUPERVISOR

              TELEPERFORMANCE, USA

               TEL NUMBER 208-697-8047

JOCELYN RIVERA

ü                                                                       QA ESPECIALIST

              TELEPERFORMANCE, USA

               CONTACT NUMBER 801-648-5877

ETHYL SANDERS

ü                                                                       TEAM LEAD

              WELLS FARGO

              TEL NUMBER 801-244-7280